State Farm® Insurance Agent Kayla Milstead
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Marena Gonzalez
October 2, 2024
"Sara was the best!!! Cal her if you need anything :)"
Jadiel Rodriguez
September 24, 2024
"Sara ha been the best. Always there when I need help! Call her if you need anything!"
MARTIN VARGAS
September 18, 2024
"Recomiendo este lugar para la compra del seguro de vehículos. Excelente asesoría. Calidez humana. Rapidez en la atención. Buenos precios."
Peter Jia
September 17, 2024
"I appreciate Sarahi’s prompt reply and patient. It’s a very pleasant discussion. Thank you, Sarahi."
Sophie Lugo
September 13, 2024
"want to express my sincere gratitude for the exceptional service I’ve consistently receive from Sara. She goes above and beyond to assist with all my Insurance needs. Anytime I reach out Sara is there, demonstrating a level of care and commitment that truly stands out. Her dedication and willingness to go the extra mile have made a huge difference in my experience. I’m incredibly grateful for her support and can’t thank her enough for everything she does."
Isaiah Diaz
September 4, 2024
"Sara was great!"
Beverly Schaefer
August 14, 2024
"Poor poor service! We had renters insurance with State Farm back in Illinois with Zero problems,ever! So we decided to keep State Farm down here in Florida! Every since we have called them, it's just one excuse after another! We rent, so they've screwed up over & over so now WE are being charged EXTRA on top of rent. All because they CANNOT do their job. Yes, we cancelled our renters insurance with our Old State farm agent & I called them directly to cancel. So how does this office, in Florida, have the Right to jump on their computer & cancel our Renter's policy in Florida?! When it was to be cancelled in Illinois & only in Illinois?! They make excuses for why you cannot talk to KAYLA the lady who has her name on the State Farm building.... Always in a meeting, will be in a meeting for the rest of the day ( and we called her office at Noon) excuses excuses! So is STATE FARM going to REIMBURSE use for the Extra charges that our Rental compyis tacking on our Rent? Probably not! DO NOT USE THIS OFFICE! GO DOWN THE ROAD TO THE NEXT STATE FARM, PROBABLY HAVE BETTER LUCK! We have been dealing with a person named SUNNY! Who apparently does not know how to do her job! I cannot tell you how many times we have had to call this office for repedly messing up our policy! And we are on our 2nd policy since April 23, 2024 & today is June 21,2024. CALL THE NEXT OFFICE, PLEASE SAVE YOURSELF ROM DEALING WITH UNSAFE, CARELESS & RECKLESS STAFF 0 Stars Kayla My name is BEVERLY SCHAEFER (Corey was my maiden name) Sunny is the lady that we have been dealing with sinceid April 2024. And we have been cancelled every singleonth through your office & or Bloomington. We have received 2 refund checks for being cancelled. Today is August 14, 2024. So I took the first refund check back to your office, wrote VOID on that check & apparently since I wrote VOID on the check that your office can not cash it. So now there is a second refund check. This is just getting Ridiculous EVERY SINGLE MONTH someone somehow is cancelling our account & it was Paid in Full for the year of Renter Insurance! Your office also said "No, we do not send a notice to your Rental property management which on your cancellation notices states that it was sent to them! Kayle you really need to take the Lead on this & please try to figure out why this keeps happening! Kevin Schaefer Beverly Schaefer August 14, 2024"
"I am so sorry to hear you've had a poor experience! I attempted to look you up in our system and have been unable to find you. All offices are independently owned therefore Sunny would only be able to direct you back to your current office as we are unable to provide services when your policies are in another office. If you'd like to give us a call at the office we can help find your agency so they can assist you! "
Jasmine Sosa
July 2, 2024
"I wanted to express my sincere gratitude for the exceptional service provided by Sarah in helping me understand and choose the best insurance plans for my family. Her knowledge and assistance were truly invaluable, and I highly recommend your services to anyone in need of insurance coverage. Thank you once again for the outstanding support!"
" We are delighted to hear that Sarahi was able to assist you and provide the help you needed. We will make sure to pass along your kind words to her!"
Rosbel Gonzalez
June 26, 2024
"Excelente atención y disponibilidad de la Sra Sunny ha atendido todas mis inquietudes y me ha podido ayudar a resolver los problemas de mis autos. Una persona muy amable."
"Thank you for your review! We're so happy to hear you enjoyed your interaction with our office! Please let us know if you have any questions or if anything else comes up that we can assist you with!! "
Angel Antonio Boria Penaloza
June 25, 2024
"This is definitely the what you need for insurance. Great service and very professional. I strongly recommend this. Go there or call and ask for Sunny, she’s wonderful. Hablan español también"
"Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us. It's customers like you that make our job so rewarding."
Juan Melendez
June 25, 2024
"Great experience. KUDOS to Sunny for guiding me step by step on the great rate that I needed. Awesome communication and very friendly. A++++++"
"We strive to provide exceptional service and it's great to know that we hit the mark for you. Your kind words motivate us to continue delivering the best possible experience to all our customers! We look forward to continuing serving you."
Ruben Hernandez
June 25, 2024
"I would like to thank Mrs. Sunny Melendez for such a outstanding support. This is my agent and when I had my accident, she was on point making sure I was taken care of, in a matter of days i had a check in my hands a rented car and on my way to getting another car. Sunny walks that extra mile and surpasses all expectations. I recently not only do I have all three cars with state farms, but she also helped me get my two homes on board. Sunny is that kind of agent you can call when needed and she will be there to help you. I want to acknowledge this person, Thankyou Sunny for your dedication and hard work. You make it easy for me. Regards, Ruben"
"Thank you for your kind words and for recognizing Sunny's hard work! We are thrilled to hear that Sunny's efforts made a positive impact on your experience with us. Sunny is truly dedicated to providing exceptional service and goes above and beyond to ensure our customers are satisfied. We are proud to have them as part of our team, and your feedback serves as a great motivation for them."
Hilda Calderon
June 24, 2024
"Agradezco el servicio de excelencia de parte de Sunny de la oficina de Statefarm. Su trato me hace sentir como familia y ya no busco cotizaciones para mis seguros. Cada 6 meses solo tengo que llamar a Sony y ella hace toda mi renovación por mi. Y cuando he teñido situaciones con Statefarm Sunny las resuelve por mi. Recomiendo a Sunny porque prefiero saber que tengo una persona que se preocupa por mi a ahorrarme algunos centavos con una compañía donde ni siquiera saben mi nombre. Gracias y siempre contaremos contigo."
"We will be sure to pass along your praise to Sunny and acknowledge their outstanding work. Thank you once again for your feedback, and we look forward to serving you again soon!"
Jovan Martinez
April 18, 2024
"I wanted to give a huge shout out to Sarahi. Not only is she professional, but she is also kind and welcoming. She has made this experience much more pleasant than I expected homebuying and the process of homebuying to be. Not only do I recommend her, but I encourage you to give her a call and feel the experience yourself. Thank you Sarahi!!!!"
"We will be sure to pass along your praise to Sara and acknowledge her outstanding work. Thank you once again for your feedback, and we look forward to serving you again soon!"
Brittany G
April 13, 2024
"Sara was the best super knowledgeable"
"We are happy to hear Sara was able to assist you with everything! If you need anything else please let us know how we can help you further! "
Jackson Ace
March 29, 2024
"Sarah was phenomenal, a great help on what was otherwise a truly disastrous evening."
"Thank you for your kind words! I know it means a lot to Sarah and helps her strive for a positive experience with all of our customers! "
Yolycer Flores
March 7, 2024
"Sarah was amazing!!!!"
"Yay! We are so happy to hear Sarah was able to meet all your needs. Thank you for taking the time to leave a review for her. "
Ida Caceres
March 7, 2024
"Sarahi was amazing!!!! 10/10"
"Thank you for leaving feedback for Sarahi! We are thrilled she was able to provide you with amazing service. "
evelin rodriguez
March 7, 2024
"Gracias por el trato y las opciones me sentí a gusto y conforme gracias a Sarahí por tu ayuda y tú amabilidad"
"We will be sure to pass along your praise to Sarahi and acknowledge her exceptional work. Thank you once again for your feedback, and we hope to have the opportunity to serve you again soon! "
Marileysis Mejia
February 29, 2024
"I was very impressed with the level of service I received from my agent Sarahi. I had an amazing experience! She was very responsive, and helpful and she was able to resolve my issue quickly!"
"Thank you for sharing your feedback and for acknowledging Sarahi's ability to resolve your issues. We are delighted to hear that Sarahi was able to provide you with a satisfactory resolution. At our office, we strive to address any concerns or problems our customers may encounter, and it is great to know that Sarahi was able to assist you effectively. We appreciate your patience and understanding throughout the process."
Kamila Torres
February 29, 2024
"I couldn’t be any happier with my experience thanks to Sarahi! She answered all my questions and was very kind. Will be recommending my family"
"Thank you for taking the time to leave us a review and for praising Sarahi's ability to answer your questions. We are thrilled to hear that Sarahi was able to provide you with the information you needed. We also want to express our gratitude for referring your family to us. We appreciate your confidence in our ability to serve them well. Rest assured that we will extend the same level of care and assistance to them."
Fas
February 29, 2024
"All I can say is wow! Sarah was so helpful and informative. She spent the time to understand my needs and deliver! Definitely talk to Sarah!"
"Thank you so much for taking the time to give us a review. We appreciate you and Sarah appreciates the review! :) We are grateful for your business! "
TK Tellings
February 29, 2024
"Called and spoke to Sarah. She was friendly and knowledgeable. She answered all of my questions without hesitation and had me laughing throughout the whole call. Recommendation to anyone else that calls ask for Sarah!"
"Thank you for your review. You made Sarah's day! We appreciate your business and look forward to many more conversation with you! "
Tatianna Martinez
February 29, 2024
"Sarah was amazing!!!! I can see her smile through the phone"
"That is such a sweet compliment! Thank you for leaving a review we are happy to hear you enjoyed your conversation with us. "
Lourdes Pichardo
February 24, 2024
"Emely was very helpful and knowledgeable, she was great to work with."
"Thank you for your review! We're thrilled she was a pleasure to work with. Please don't hesitate to reach out if you need anything further! "